Website Technical Support

Employer business inquiries, claims call centre, human resources, industrial audiometric support, statistics & data help, prevention support services, payment services.

Provider Portal Help

Support contact details.

If you are experiencing any problems with the WorkSafeBC Provider Portal, or have questions about how to use the portal that are not sufficiently answered by the training materials below, please contact the Provider Portal Support Desk. The Provider Portal Support Desk is operated by Telus Health Solutions and can be reached in the following ways:

Release Notes

Overview of changes to the Provider Portal:

User Guides

The following reference material and user guides have been assembled to help you with usage of the Provider Portal:

Documents in this section are intended to clarify the intended use of particular aspects of the Provider Portal. Please review these documents carefully.

Training Videos

Visual documentation of Provider Portal functionality is available below.

Topics covered:

  • Logging In with BCeID
  • What you can see and do in the WorkSafeBC Provider Portal
  • Understanding the Portal environment
  • Understanding the Referral Life Cycle
  • Referral Business Processes
  • Related processes
  • Understanding the Cases Life Cycle
  • Case Business Processes
  • Understanding when you can submit Reports in the Portal
  • Reporting Business Processes
  • Understanding when you can submit invoices in the Portal
  • The Invoicing Life Cycle
  • Invoicing Business Processes
  • Using Invoice and Payment Search Functions
  • Search Parameters
  • Understanding Search Results
  • Viewing Line Item Details

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Business Services

Business litigation & disputes, business tax, charities & non profit, corporate services, employment law & human rights, insurance defence, labour relations & union advice, real estate services, personal services, estate planning wills & trusts, insurance denials, judicial reviews & appeals, personal injury, personal litigation & disputes, personal tax.

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WorkSafeBC Updates: Staying Safe at Work, Working from Home, Other Updates

Employment law and human rights.

Update: March 24, 2020

Staying Safe at Work

WorkSafeBC has provided updated guidelines for “staying safe at work” during the COVID-19 outbreak. These social distancing guidelines include:

Evaluate your work tasks and workspace

  • Can you reduce/suspend non-essential work, to allow some workers to stay home?
  • Can any of your workers perform work tasks remotely (e.g. work from home)?
  • Can you alternate and/or add additional shifts to reduce the risk of exposure?
  • Can you position essential workers further apart from each other and customers and still get the tasks done?

Change the way space is used and shared at your workplace

  • Minimize the sharing of office space, including work vehicles. When you do share, clean and disinfect frequently touched surfaces before you leave the space (like you do at the gym). For vehicles, the steering wheel, gear shift, and radio and for desks, the computer keyboard and mouse, desk surface, and phone.
  • Schedule rotating coffee and meal breaks to allow for 1-2 metres distance between workers in all break rooms, and do not share food or drink (no buffets).
  • Hold meetings by teleconference, video conference, or email only.
  • Use work vehicles as satellite offices, for workers who can download work on their phone or portable computer.
  • Field workers should muster from home, rather than from an office, where feasible.

Working From Home

WorkSafeBC provided the following guidance to ensure safe remote working practices:

  • The employer should ensure it has a basic health and safety policy for working from home and that this is communicated to workers working remotely.
  • At a minimum, this policy should require employees to conduct an assessment of their workplace and report any hazards to their manager.
  • Other items to cover are protocols for emergency evacuation of the home, discussion of safe workplace practices, how to report any work-related incidents, and discussion of ergonomic considerations.
  • Some health and safety requirements will need to be administered in different ways for at-home staff, including: outlining the role of the worker’s supervisor, determining how the employer will follow-up on reported incidents.

Other Updates

WorkSafeBC has granted short-term extensions on any occupational first aid, or equivalent certificates, that are due to expire between March 1, 2020 and June 30, 2020. These certificates will now be acceptable in the workplace for 90 days beyond their original expiry date.

The BC Government published guidelines for construction sites and social distancing here .

Claims Questions

WorkSafeBC also provided guidance for COVID-19 and injury claims, including:

  • When a worker contracts COVID-19 as a direct result of their employment, they are entitled to compensation. This means the nature of the worker’s employment created a risk of contracting the disease significantly greater than the ordinary exposure risk of the public at large (e.g. acute care hospital worker). See more on this in our previous guide
  • Where an employee is on modified duties or a graduated return-to-work through WorkSafeBC and the employer shuts down, WorkSafeBC will pay the employee wage-loss benefits if they are not being paid by the employer.
  • WorkSafeBC does not provide coverage for people who are symptom-free even when quarantined, self-isolating or sent home on a precautionary basis.

Review or Appeal of WorkSafeBC decisions

Where your ability to review or appeal a decision of WorkSafeBC within the timelines required has been affected by COVID-19 please seek legal advice or request an extension from the Review Division or WCAT as special circumstances may warrant an extension.

Note to our Readers : Information regarding COVID-19 is rapidly evolving. We are working to bring you up-to-date articles as the legal issues unfold. This is not legal advice. If you are looking for legal advice or are dealing with an issue in relation to COVID-19, please contact our Employment & Labour Group: Chris Drinovz at [email protected], Mike Weiler [email protected], or Melanie Booth at [email protected].

Visit us here: https://www.ksw.bc.ca/employment-law/

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Frequently Asked Questions

Why should I create an account?

How do I create an account and sign up for online services?

  • I can't log in.

I forgot my password.

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Can I still use Fast File and Pay?

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How do I update my contact information for my company?

How do I add worker services to my account?

How do I add worker services if I don’t have my personal access number (PAN)?

How do I add/remove access for various users (including myself)?

How can I change my display name?

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Third party accountant/bookkeeper

I want to report payroll for my clients, how do I sign up for online services?

How do I add/remove access for users with existing access (including myself)?

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Industrial Audiometric Tester/Administrator

How do I sign up for online services?

Glossary of Terminology

Creating an account is the first step toward accessing our online services. That way, you can view information about any claims you might have, as well as your WorkSafeBC account, if you have one.

Go to www.worksafebc.com

Click Login | Create an account .

Click Sign up for online services .

Once you’ve created your account, you’ll be able to select the online services you'd like to use.

I can’t log in.

Use the Forgot your password link on right side of the login screen.

If you haven’t accessed your account in more than 18 months, it may have been removed due to inactivity. Please sign up for online services again. If you still have difficulties, call us at 604.276.3135 or 1.888.855.2477, or email us .

Click the Forgot your password link on the right side of the login screen. Provide the email address you signed up with, and we’ll send you a new password via email.

Log into your online account.

Click the My profile link at the top of the screen.

Click Change my email address .

For any technical issues or questions, please call our Technical Support team at 604.276.3135 or 1.888.855.2477, or email us .

After searching for a worker or employer, you may get a No Results message, which means you need to click Add online services to connect the account.

Once logged in, click My profile and then click Delete my online account . Please note that this will remove your access to all online services. This process will take one business day.

Click My profile at the top of the screen.

Click Change my access to online services .

Your access administrator will receive a notification to process your request.

Click Change my administrative access .

Click Add more services at the top of the screen and choose Employer services . You’ll need the Account number and a Payroll Report ID or IRCN (Internet Registration Number) to complete the process.

If you’re the first person to create an account for your firm, or you’re the access administrator for the account and you don’t have your Payroll Report ID or IRCN, please call us at 604.244.6181 (toll-free at 1.888.922.2768).

If someone else in your firm is the access administrator for this account, please contact them and ask them to grant you access.

Yes. Fast File and Pay is still available.

Click on Administration at the top of the screen.

Click Change users' access to online services .

Click Grant online services access to a new user .

Click Change users' administrator access .

Please contact our Technical Support team at 604.276.3135 or 1.888.855.2477, or email us and ask to have your display name updated.

If you need to change your WorkSafeBC account legal name, please contact our Assessments department at 604.244.6181 or 1.888.922.2768 for assistance.

When someone in your firm requests access, an email will be sent to your firm’s access administrator. Click on the link in the access request notification email.

When prompted, log into your online account.

Approve or reject the request.

You’ll receive a "Task pending" message to confirm that you’ve responded, and the change will take effect immediately.

Click My profile .

Click Remove my access to online services .

Click Administration .

Click Remove online services access for a user .

Click Report Payroll and Pay Premiums .

Click Account Maintenance .

Click Change your mailing address .

Click on Add More Services at the top of the screen and choose Worker services . You’ll need a Customer Care Number (CCN) and a Personal Access Number (PAN) to complete the process.

Please contact the Claims Call Centre at 604.231.8807 or at 1.888.967.5377 for assistance.

Click Change users'’ access to online services .

Please contact our Technical Support team at 604.276.3135 or 1.888.855.2477, or email us to have your display name updated.

Click on the link in the access request notification email.

You’ll receive a “Task pending” message to confirm you responded, and the change will take effect immediately.

Please contact our Claims Call Centre at 604.231.8807 or at 1.888.967.5377 for assistance.

Please contact Employer Business Inquiries at 604.244.6181 (or toll free at 1.888.922.2768).

You will receive an email with your new online services account information.

Please contact Industrial Audiometric Support at 604.276.3231 or 1.844.676.3231.

Terms and conditions

NOTE: Only persons authorized by the Workers' Compensation Board (WorkSafeBC) may access this web site. Access by others is prohibited and unauthorized. Access to this site is monitored and unauthorized access may result in prosecution.

Keeping your information secure is important to WorkSafeBC. Our registration process and security system ensures that only you will be able to access your account information.

Terms of use

  • You are responsible and accountable for all use of your User Name and password, and you must take prudent measures to protect your User Name and password. You are responsible for changing your password immediately after a new password has been issued to you by WorkSafeBC. You may only use your User Name and password to perform activities related to your business with WorkSafeBC and you may only perform authorized functions. Any unauthorized attempt to access or modify computer system information or to interfere with normal systems operations, whether on WorkSafeBC computer systems or networks that are accessible from WorkSafeBC, may result in the suspension or termination of your access and possible legal action being taken.
  • Information sent to WorkSafeBC will only have legal effect after it has been submitted and properly received, and is accessible to WorkSafeBC.
  • If you receive information from WorkSafeBC through this service and suspect that it is incomplete, inaccurate, corrupted in transmission, or not intended for you, you must notify WorkSafeBC and request clarification. The information must not be relied upon until clarification is received from WorkSafeBC.
  • If you are notified that information that you sent to WorkSafeBC is incomplete, inaccurate, or corrupted, you must take corrective action as may be reasonably required in the circumstances.

Limitation of liability

  • WorkSafeBC reserves the right to disable the service as required, for the purposes of routine maintenance, or as an emergency termination of electronic computer connections to protect resources from illegal access or other damage. In the case of an unanticipated service failure WorkSafeBC will make best attempts to restore the service to normal operating conditions as quickly as possible. Temporary disruption of the service will not constitute termination of the Agreement or relieve you from your general obligations to report to WorkSafeBC.
  • The user of this service acknowledges that information provided by the user to WorkSafeBC and by WorkSafeBC to the user through this service is subject to the provisions of the Freedom of Information and Protection of Privacy Act of BC ("FIPPA"). Consequently, the parties will treat all information received or accessed under this agreement as confidential and will not disclose it in any manner except as may be required under FIPPA. The user recognizes that WorkSafeBC may be required to release information received from the user pursuant to FIPPA and agrees that if such disclosure may cause any harm to the user, the user will provide details of that harm to WorkSafeBC in accordance with s. 21 of FIPPA.
  • WorkSafeBC accepts no responsibility for any loss or damage of any kind that the user of this service may suffer as a result of its use. By using this service, the user specifically accepts all legal and general liability for any loss that may arise from such use.

WorkSafeBC recognizes the privacy concerns of visitors to our Internet site. We recognize the importance of protecting the privacy of any personal information collected about our visitors. As a general policy, we do not automatically collect any personal information (such as name, address, or email address) from visitors to our site. The type of information we may collect is non-personal information used to optimize our web pages for your computer (for example, the identity of your Internet browser, the type of operating system you use, and the domain name of your Internet service provider). We may also use non-personal information to determine the total number of visitors to our web site.

Personal Information

We only collect personal information about visitors to our site when visitors knowingly and voluntarily submit the information.

Whenever we do collect such information, the following applies:

  • We will notify you when we are collecting personal information, and will let you know the intended use of the information.
  • We will only use personal information for the purposes disclosed at the time of collection, or for uses consistent with those purposes.
  • We will not transfer personal information to third parties, except as required or authorized under the Freedom of Information and Protection of Privacy Act.
  • We may use the collected information to respond to your specific requests. We may also use it in aggregate form without personal identifiers to make our site better and more responsive to our visitors' needs. This statistical compilation of non-identifiable information may be used by WorkSafeBC or be provided to others for WorkSafeBC's marketing, advertising, or research purposes. WorkSafeBC complies with privacy laws by maintaining safeguards to ensure the security, integrity, and privacy of such information.

Cookies are pieces of information a web site sends to your browser. WorkSafeBC only uses memory resident cookies to assist with site navigation. You must accept cookies to use our online services.

Links to other sites

This site may be linked to other sites within our organization, or to sites operated by others. WorkSafeBC is not responsible for the content or practices of third-party sites that may be linked to this site.

Privacy policy

WorkSafeBC reviews its privacy policy periodically, and it may be subject to change.

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Last Updated: April 4, 2023

WorkSafeBC (WSBC) consults with and educates employers and workers about safe work practices. It also enforces the Occupational Health and Safety Regulation and the Workers Compensation Act.

In the event of work-related injuries or diseases, WSBC works with you to provide return-to-work rehabilitation, compensation, health care benefits and a range of other services.

WSBC is an independent provincial agency with three main mandates: compensation, prevention and insuring employers.

Compensation

Compensation is available for workers who have been injured or become ill on the job. Some of the ways WSBC compensates workers include:

  • Adjudicating illness and injury claims that arise out of and during employment
  • Paying wage loss benefits and health care costs, such as physiotherapy
  • Awarding permanent disability benefits and vocational rehabilitation

WSBC helps prevent workplace injury by:

  • Creating safety regulations policy and guidelines
  • Enforcing the Workers Compensation Act and Occupational Health and Safety Regulation
  • Educating workers and employers
  • Consulting with employers and stakeholders

Insuring employers

WSBC insurance is mandatory for all employers in B.C. This insurance lets workers access benefits if they are injured. WSBC collects premiums from all employers in B.C. based on their size, risk of the work and injury history. This money funds compensation to injured workers and injury prevention activities.

Related Links & Resources

  • WorkSafeBC claims for B.C. government employees
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  • Worker's Report of Injury or Occupational Disease to Employer (Form 6A)

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The BC Public Service is committed to a culture that supports employee safety and health. Whether you are managing your own health, or looking for information to support your team, we have the resources and supports you're looking for.

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Can’t find what you need? Submit an AskMyHR (IDIR restricted) service request. If you're a government employee without an IDIR, call the BC Public Service Agency to submit your service request.

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Provider PreAuthorized Travel and Expense Confirmation (Form 83D36)

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Health Care Services - Provider PreAuthorized Travel and Expense Confirmation

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Apelsin Hotel

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View prices for your travel dates

  • Excellent 18
  • Very Good 9
  • All languages ( 42 )
  • Russian ( 36 )
  • English ( 4 )
  • German ( 1 )
  • Italian ( 1 )
" DIR: West; bigger nice evening sun but louder due to main street DIR:East; Quiter, very bright in the morning if sun rises "

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APELSIN HOTEL - Prices & Reviews (Elektrostal, Russia)

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Park Hotel Bogorodsk

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View prices for your travel dates

Finding an ideal hotel in Elektrostal does not have to be difficult. Welcome to Park Hotel Bogorodsk, a nice option for travellers like you.

Rooms at Park Hotel Bogorodsk provide a kitchenette, a refrigerator, and a seating area.

In addition, while staying at Park Hotel Bogorodsk guests have access to a concierge and room service. You can also enjoy a lounge.

Close to Statue of Lenin (2.5 km), a popular Elektrostal landmark, Park Hotel Bogorodsk is a great destination for tourists.

Travellers looking for pubs can head to Beer Club Tolsty Medved or 400 Krolikov.

There is no shortage of things to do in the area: explore popular parks such as Park of Culture and Leisure.

Park Hotel Bogorodsk puts the best of Elektrostal at your fingertips, making your stay both relaxing and enjoyable.

  • Excellent 0
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  • All languages ( 4 )
  • Russian ( 4 )
  • English ( 0 )

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Park Hotel Bogorodsk - Reviews & Photos (Elektrostal, Russia) - Tripadvisor

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Elektrostal Hotel

worksafebc travel desk

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  • Excellent 6
  • Very Good 11
  • All languages ( 25 )
  • Russian ( 25 )
  • English ( 0 )

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ELEKTROSTAL HOTEL - Reviews, Photos (Russia) - Tripadvisor

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COMMENTS

  1. Contact us

    Health & safety assistance Prevention Information Line For help with workplace health and safety issues, e.g., requesting a consultation, reporting unsafe work. Phone toll-free (Canada): 1.888.621.7233 (1.888.621.SAFE) Monday to Friday 8:05 a.m. to 4:30 p.m. More Worksite emergency Prevention Information Line

  2. WorkSafeBC

    Featured. WorkSafeBC urges employers to safeguard workers against winter hazards as cold snap forecast for B.C. New asbestos certification and licensing requirements now in effect. Enhancing health & safety culture & performance.

  3. Transportation

    As of April 8, 2022, employers are no longer required to have a COVID-19 Safety Plan and must follow communicable disease guidance instead. Learn more. We have resources and information on working safely in transportation.

  4. WorkSafeBC coverage and claims

    Last updated: September 9, 2021 WorkSafeBC provides benefits if you're injured because of, or during, your duties. In addition to normal workplace activities, WorkSafeBC coverage includes situations such as: Travelling to or from meetings Travelling overnight for work purposes Training (government or private) that your supervisor has approved

  5. WorkSafeBC

    Website Technical Support Phone: 604.276.3135 Toll free: 1.888.855.2477 Hours: Monday - Friday 7:00 a.m. - 5:00 p.m. PST Email

  6. Accounting Services

    Julian Ang - Accounting Services | Travel Desk - WorkSafeBC | LinkedIn Outreach Specialist, Family Support Specialist Online Community Administrator at CPA BC Vancouver Chapter Retired....

  7. Compensable Consequences of Work-Related Injuries and Diseases

    Travel is generally covered when it is for appointments with WorkSafeBC, or with other people and pre-arranged by WorkSafeBC. Also, if you are injured while traveling for vocational rehabilitation, that injury may be covered as part of your original claim.

  8. PDF Provider Portal Business Process FAQ's

    Please note that a travel request will be automatically generated in cases where the worker is located more than 24 kilometers from your clinic location, or if you request that travel arrangements be made by checking the box to 'Notify WorkSafeBC if worker requires travel assistance' when you initially schedule the appointment.

  9. Provider Portal Help

    If you are experiencing any problems with the WorkSafeBC Provider Portal, or have questions about how to use the portal that are not sufficiently answered by the training materials below, please contact the Provider Portal Support Desk.

  10. WorkSafeBC Updates: Staying Safe at Work, Working from Home, Other Updates

    Other Updates. WorkSafeBC has granted short-term extensions on any occupational first aid, or equivalent certificates, that are due to expire between March 1, 2020 and June 30, 2020. These certificates will now be acceptable in the workplace for 90 days beyond their original expiry date. The BC Government published guidelines for construction ...

  11. Avoiding Problems With Your Claim

    Workers' Advisers Office Home Factsheets - Listed Alphabetically Compensation Claims and Benefits Avoiding Problems With Your Claim Avoiding Problems with Your Claim (PDF, 487KB) Being injured or disabled from work can be a very stressful time. Dealing with WorkSafeBC at the same time you're coping with your medical problems can be a challenge.

  12. WorkSafeBC

    WorkSafeBC | 47,616 followers on LinkedIn. Partnering with you to help British Columbians come home from work safe every day. | At WorkSafeBC we are dedicated to promoting safe and healthy workplaces across B.C. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation, and we support ...

  13. WorkSafeBC

    WCB WorkSafe(tm) Online Services. Log into your online account. Click Add more services at the top of the screen and choose Employer services.You'll need the Account number and a Payroll Report ID or IRCN (Internet Registration Number) to complete the process.. If you're the first person to create an account for your firm, or you're the access administrator for the account and you don ...

  14. WorkSafeBC

    Last Updated: April 4, 2023 What we do WorkSafeBC (WSBC) consults with and educates employers and workers about safe work practices. It also enforces the Occupational Health and Safety Regulation and the Workers Compensation Act.

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    Welcome to WorkSafeBC's YouTube channel, where you'll find useful health and safety videos for workers and employers in various industries across British Col...

  16. WorkSafeBC

    Health Care Services - Provider PreAuthorized Travel and Expense Confirmation. Download DOC Publication Date: Jul 2012 File type: DOC (132 KB) Asset type: Form Form: 83D36

  17. APELSIN HOTEL

    Book Apelsin Hotel, Elektrostal on Tripadvisor: See 42 traveler reviews, 19 candid photos, and great deals for Apelsin Hotel, ranked #1 of 7 hotels in Elektrostal and rated 4 of 5 at Tripadvisor.

  18. Park Hotel Bogorodsk

    Park Hotel Bogorodsk in Elektrostal, Russia: View Tripadvisor's unbiased reviews, photos, and special offers for Park Hotel Bogorodsk, #4 out of 7 Elektrostal hotels.

  19. PARK HOTEL BOGORODSK

    Park Hotel Bogorodsk. 4 reviews. #4 of 4 hotels in Elektrostal. Gorkovskoe Shosse 54 km Karla Marksa Street, Elektrostal 144001 Russia. Write a review.

  20. ELEKTROSTAL HOTEL

    Elektrostal Hotel. 25 reviews. #1 of 2 small hotels in Elektrostal. Raskovoi st., 6, Elektrostal 144000 Russia. Write a review. View all photos (44)