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Exclusive: Bolsover Cruise Club expands team as revenue soars
Bolsover Cruise Club has drastically expanded its Cruise and Stay team with an influx of staff and a new dedicated office space.
The department, which specialises in bespoke holidays for cruise customers, was established in 2019 with six members of staff, before initial plans to bolster the team were scuppered by the Covid-19 pandemic.
Now with a 19-strong workforce and a recent move to a new purpose-built office space at The Cruise Centre in Barlborough, the Cruise and Stay department has posted exponential growth figures.
Revenue is currently up 100% year-on-year, which the team intends to maintain over the next 12 months, and a dedicated administration and marketing outfit is now assisting the department in its future development.
The business, which said it is acutely aware of the “heavy” discounting often seen across cruise, has resolved to remain competitive against such plights while still providing “exemplary” levels of customer service.
Bolsover Cruise Club eyes further growth
The team is now eyeing further growth, which will include taking steps towards specialising in ultra-unique event cruises.
The company has also recruited Oliver Wilson, who will be responsible for identifying such gaps in the market and working with global providers to promote exclusive cruise and stay packages.
Managing director of Bolsover Cruise Club Michael Wilson said: “This is an exciting time for the development of our company. Cruise and Stay is undoubtedly our big success story; we have seen continued growth, and satisfaction levels among our customers are at a record high.”
Head of Cruise and Stay Katie Wilson added: “Our focus has always been to offer our customers better travel solutions, which when backed by our industry-leading customer service and support, places us in a strong position in today’s market.”
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Bolsover Cruise Club Reviews
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First time cruisers
After doing some research on cruises and getting nowhere we gave Bolsover Cruises Club a call and spoke to Ada who was really helpful and gave us some tips and quotes for cruises with three companies. We finally decided P&O Iona was the one for us and called back and spoke to Francesca who had all our information to hand and finalised our booking. Thank you to both ladies who helped us book our first cruise.
Date of experience : January 21, 2024
Reply from Bolsover Cruise Club
Thank you for your review, we will pass this on to Ada and Francesca.
Our 2022 Transparency Report has landed
I have used bolsover cruise club twice.
I have used Bolsover Cruise Club twice, once in person and once over the phone, both times I have been impressed by the efficiency, knowledge and friendliness of the staff. I don’t hesitate to recommend Bolsover Cruise Club.
Date of experience : January 16, 2024
Excellent booking experience.
Although we knew which cruise we wanted, Bella spent lots of time making sure we were able to secure the stateroom we preferred. Was always patient, giving us time to discuss the options before booking.
Date of experience : January 22, 2024
We really appreciate your lovely review and will pass this on to Bella.
Seem to know their stuff
Booked via Bolsover because they had excellent reviews. Wasn't disappointed. Knew what they were on about, with excellent knowledge and understanding. Listened to what I wanted and delivered a good solution. Thank You.
Date of experience : January 23, 2024
We really appreciate your review, thank you.
Great Customer Service
Just booked with Bolsover for our family on P&O and we were having a problem with availability on the cruise we wanted but Nathan said for us to leave it with him. You might think that would be the last we would hear about our problem, but Nathan kept trying until we were all accommodated. Excellent service.
Thank you John, this is great to hear and we will pass this on to Nathan.
Every operative at Bolsover is friendly and very efficient. They seem to go out of their way to always try to find what the customer is looking for. We’ve used them for a few years now and would highly recommend them to anyone. Keep up the great work!
Thank you for your lovely review about our team, we really appreciate this.
excellent support from your agent…
excellent support from your agent including follow-up and checking to find potential cancellations, which occurred, and enabled us to book exactly the cruise choice we had hoped for. Thank you Bolsover and thank you Rose for your tenacity. Good feed back at all stages.
Date of experience : January 17, 2024
Thank you for your review John, this is great to hear and we will pass this on to Rose.
This is how you do personal service. 5 STARS.
We have been booking cruises with different travel agents for over 20 years, With mixed success, ranging from average to the ridiculous. Then 5 years ago moved our business to Bolsover Cruise Club. Since then the experience changed to 5 star from phone call to arrival back home. This company deserves recognition as TRULY TOP CLASS. We have sent many of our friends and family to Bolsover cc to book cruises, with everyone reporting back excellent service. As we now have currently 7 live bookings, our experience can sometimes be very fast. As they hold our live info and know exactly who is on the phone when you call. We can not recommend this company high enough. This is an example of how to do personal service. Thank you Bolsover Cruise club.
Date of experience : January 19, 2024
Thank you Barry, it is great to hear your review. We look forward to speaking with you in the future.
Review for Jodie
Jodie was very informative. Knew what she was talking about. Great knowledge. Never used Bolsover before but will certainly use again. A smooth booking experience. Angela Reeves
Date of experience : January 13, 2024
We will pass this on to Jodie, thank you.
Your call is important to us
The telephone was actually answered within 4 or 5 rings' by somebody who knew what they were talking about. Their knowledge and helpfulness went beyond what was required and I would have no hesitation in recommending The Bolsover Cruise Club to all my Friends
Thank you for your review Richard, we really appreciate this.
Booking made easy
The booking process was made easy over the telephone with the help of a friendly and knowledgeable advisor at Bolsover Cruise Club
This is great to hear, thank you.
Friendly and helpful.
The staff are always friendly and helpful and make good suggestions for alternative cruises. At the same time they don't hassle you for a quick decision
Thank you fot your kind review Julie, we really appreciate this.
They were really helpful & linked my booking to a friend who had previously booked. I’ve never been on a cruise before and they answered all my questions.
Thank you Wendy, this is great to hear and we hope you have a fantastic cruise.
Amazing service from Jodie & Emma
Amazing service from Jodie & Emma, Extremely patient taking the time to answer all my questions, I never felt rushed. Received phone calls at the agreed time & date. Receptionists were friendly upon arrival. Would definitely recommend & wouldn’t use anyone else to book my cruises through!
Date of experience : January 15, 2024
Thank you Lisa, we're really happy to hear about your experience with us. We'll pass this on to Emma and Jodie.
Great friendly service
This was the first time I've booked through Bolsover Cruise Club. A very pleasant experience. Staff are all very, professional, knowledgeable and really friendly. The phone is answered really quickly and even saved a bit of money booking through them. Highly recommended.
Date of experience : January 11, 2024
Thank you Michael.
Great customer service. First time booking with bolsover will definitely use again. Heather was brilliant
Bolsover Cruise Club are fantastic, would highly recommend them
The staff are quick to answer the phone, are very knowledge about all cruises, we have used the company for years and are far better company to deal with than general travel agents, would highly recommend them.
Date of experience : January 20, 2024
We really appreciate this, thank you.
Adrian was very helpful and patient…
Adrian was very helpful and patient when booking our cruise. He found us a fantastic deal for all 8 of us. With the added discount too, I will definitely be using Bolsover Cruise Club now for all of my future bookings. Many Thanks 😊
Date of experience : January 10, 2024
Thank you Debbie, this is great to hear and we will pass your review on to Adrian.
Great customer care & competitive
Staff are experienced and friendly. Competitive rates, and you get speedy response to any questions or support needed - would not hesitate to use Bolsover Cruise Club & just booked my sixth cruise with them!
Date of experience : January 09, 2024
Thank you Chris, this is great to hear.
The person who organised our trip…was Leigh
The person who organised our trip (Leigh) was outstanding, she looked at trying to get us the best deal which she did. She was reliable and professional she told me she would call me back at a certain time with the proposal and she did this. I would HIGHLY RECOMMEND Bolsover Cruise club.
Thank you for your review, this is great to hear and we will pass this on to Leigh.
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BOLSOVER CRUISE CLUB LIMITED
Company number 05729112
- Company Overview for BOLSOVER CRUISE CLUB LIMITED (05729112)
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Russian Company OOO "AVANGARD"
Facts to Consider
The founder of the organization has changed.
The yearly revenue increased by by 8.3 times.
The staff increased significantly (from 1 to 8 people in 2022).
show 3 more positive facts
- 1. General Information
- 2. Registration in the Russian Federation
- 3. Company's Activities
- 4. Legal Address
- 5. Owners, Founders of the Entity
- 6. OOO "AVANGARD" CEO
- 7. Entities Founded by Company
- 8. Number of Employees
- 9. Company Finance
- 10. Entities related to OOO "AVANGARD"
- 11. Timeline of key events
- 12. Latest Changes in the Unified State Register of Legal Entities (USRLE)
Full name of the organization: OBSHCHESTVO S OGRANICHENNOI OTVETSTVENNOSTIU "AVANGARD"
Location: 144006, Moscow Oblast, Elektrostal, pr-kt Lenina, 010, pomeshch. 29
Line of business: Renting and operating of own or leased real estate (OKVED code 68.20)
Organization status: Commercial, active
Form of incorporation: Limited liability companies (code 12300 according to OKOPF)
Registration in the Russian Federation
The organization OBSHCHESTVO S OGRANICHENNOI OTVETSTVENNOSTIU "AVANGARD" was registered in the Unified State Register of Legal Entities 4 years 11 months ago 13 February 2019.
The average age of legal entities for the type of activity 68.20 "Renting and operating of own or leased real estate" is 15 years. This organization is younger.
The tax authority where the legal entity is registered: Mezhraionnaia inspektsiia Federalnoi nalogovoi sluzhby №6 po Moskovskoi oblasti (inspection code – 5031). The tax authority before 08/23/2021 – Inspektsiia Federalnoi nalogovoi sluzhby po g.Elektrostali Moskovskoi oblasti (code 5053).
Registration with the Pension Fund: registration number 060055027032 dated 18 February 2019.
Registration with the Social Insurance Fund: registration number 501900821550191 dated 18 February 2019.
The main activity of the organization is Renting and operating of own or leased real estate (OKVED code 68.20).
Additionally, the organization listed the following activities:
The organization has 1 registered trademark 726966 .
OOO "AVANGARD" is registered at 144006, Moscow Oblast, Elektrostal, pr-kt Lenina, 010, pomeshch. 29. ( show on a map )
No other organizations are listed at the current registered address.
Owners, Founders of the Entity
The founders of OOO "AVANGARD" are
Below are the former founders:
OOO "AVANGARD" CEO
The head of the organization (a person who has the right to act on behalf of a legal entity without a power of attorney) since 21 April 2022 is [Access to the information is restricted] ** .
Previously the organization was managed by (general manager from 02/13/2019 until 04/21/2022 * ).
Entities Founded by Company
OOO "AVANGARD" is not listed as a founder in any Russian legal entities.
Number of Employees
The Authorized capital of OOO "AVANGARD" is 519 million RUB. This is significantly higher than the minimum authorized capital established by law for LTD (10 thousand RUB).
Until 12/14/2021 the authorized capital was 1 million RUB.
As of December 31, 2022, the organization's total assets were 3 billion RUB This is 117 million RUB (by 3.8 %) less than a year earlier.
The net assets of OOO "AVANGARD" as of 12/31/2022 totaled 2.5 billion RUB.
The OOO "AVANGARD"’s operation in 2022 resulted in the profit of 53.4 million RUB. This is by 5.9 times more than in 2021.
The organization is not subject to special taxation regimes (operates under a common regime).
Information about the taxes and fees paid by the organization for 2022
The organization had no tax arrears as of 10/01/2023.
Entities related to OOO "AVANGARD"
Based on the data from the Unified State Register of Legal Entities, the following legal entities and people are directly or indirectly related to the organization.
Timeline of key events
- The head of the organization was changed: to [Access to the information is restricted] ** .
- The new founder – [Access to the information is restricted] ** .
- The new founder – OOO "DELTA PLIUS" .
- is no longer listed as the founder in the Unified State Register of Legal Entities.
- The new founder – .
- OOO "AUKTSION" is no longer listed as the founder in the Unified State Register of Legal Entities.
Latest Changes in the Unified State Register of Legal Entities (USRLE)
- 04/21/2022 . Change of information about a legal entity contained in the Unified State Register of Legal Entities.
- 12/14/2021 . State registration of changes made to the constituent documents of a legal entity related to changes in information about a legal entity contained in the Unified State Register of Legal Entities, based on an application.
- 08/23/2021 . Entering information about accounting with the tax authority.
- 01/27/2021 . Change of information about a legal entity contained in the Unified State Register of Legal Entities.
- 11/18/2019 . Change of information about a legal entity contained in the Unified State Register of Legal Entities.
- 02/20/2019 . Entering information about registration in the FSS RF.
- 02/13/2019 . Entering information about accounting with the tax authority.
* The date of change in the Unified State Register of Legal Entities is shown (may be different from the actual date).
** Access to the information is restricted in accordance with the requirements of the Federal Law No. 129-FZ of August 8, 2001 "On State Registration of Legal Entities and Individual Entrepreneurs"
The data presented on this page have been obtained from official sources: the Unified State Register of Legal Entities (USRLE), the State Information Resource for Financial Statements, the website of the Federal Tax Service (FTS), the Ministry of Finance and the Federal State Statistics Service.
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